Refund Policy

At Printjas, customer satisfaction is our priority. As we specialize in custom-made and personalized products, each order is produced specifically according to the customer’s requirements. Please read our refund policy carefully before placing an order.

Customized & Personalized Products

Most products sold by Printjas are made-to-order and personalized with customer-provided names, logos, images, text, or designs. Therefore:

• Customized or personalized products are non-refundable and non-returnable once production has started.

• Orders cannot be cancelled after artwork/design approval or after production has begun.

• Please review your order details, spelling, images, sizes, colors, and design carefully before approving production.

Eligible Refunds

A refund or free replacement may be provided if:

• You receive the wrong product due to an error by Printjas.

• The product has a manufacturing defect.

• The delivered product is significantly different from the approved design or order details due to our mistake.

Reporting an Issue

If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery by providing:

• Order number

• Clear photographs of the product

• A brief description of the issue

Claims submitted after 24 hours may not be eligible for replacement or refund.

Replacement Policy

If your claim is approved, Printjas may choose to:

• Replace the product at no additional cost

The decision will be made after reviewing the submitted evidence.

Non-Refundable Situations

Refunds or replacements will not be provided for:

• Customer-approved artwork containing spelling or design errors.

• Incorrect information, names, addresses, or images provided by the customer.

• Color variations caused by differences in screen or device displays.

• Minor variations in print placement, size, or color that fall within normal printing tolerances.

• Incorrect product size selected by the customer.

• Delay caused by courier companies, weather conditions, natural disasters, strikes, or other circumstances beyond our control.

• Products damaged due to misuse, improper handling, or normal wear and tear.

Order Cancellation

• Once production starts, cancellation requests cannot be accepted for customized products.

• Any payment gateway or transaction charges incurred during cancellation may be deducted from the refundable amount where applicable.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after approval. The actual credit time may vary depending on your bank or payment provider.

Bulk & Corporate Orders

Bulk, corporate, institutional, promotional, and business orders are manufactured specifically for each client. Such orders are generally non-refundable unless there is a confirmed manufacturing defect or an error by Printjas.